Solutions

HaloITSM the ultimate all in one service management solution

Automate and optimize your organization with HaloITSM software. Increase productivity and efficiency in IT, HR, facilities and other business processes.

They went before you

More than 100,000 users from 75+ countries rely on ITSM solutions with HaloITSM for efficient IT management. HaloITSM provides powerful tools to optimize processes and support organizations worldwide.

Discover how powerful Artificial Intelligence can support your business

Get the most out of ITSM solutions with HaloITSM for efficient IT management supported by Artificial Intelligence (AI). Experience for yourself how your service desk becomes more user-friendly, efficient and productive, without incurring additional costs.

Information, visibility and control - all in one place with ITSM solutions from HaloITSM for efficient IT management

Using HaloITSM we optimize your workflow using flexible and customized workflows. In combinatie met innovatieve, AI-gedreven functionaliteiten zorgt onze oplossing voor een hoge mate van tevredenheid – zowel bij eindgebruikers als medewerkers.

HaloITSM is an all-in-one solution that not only helps standardize processes, but also provides insight through data analysis and dashboards. This allows very specific control and alignment with your goals and needs. For now – and later.

HaloITSM for efficient IT management

INCIDENT MANAGEMENT

HaloITSM for efficient IT management: HaloITSM provides powerful, ITIL-based processes that allow you to easily manage incidents and always meet your SLA agreements. This ITSM solution allows you to automate workflows and centralize communication between stakeholders, resulting in unparalleled efficiency, transparency and effectiveness in your IT service management.

With HaloITSM’s advanced AI functionality, you can automatically prioritize, categorize and summarize incidents and requests. This promotes consistency, provides improved insight and significantly increases the productivity of your service department. HaloITSM is the choice for organizations striving for efficient IT management.

"I highly recommend this product - in fact, it works so well that I have implemented it in 2 different organizations."

Mark Render – Hoofd digitale systemen ARCH GROUP

Give end users optimal self-service with HaloITSM for efficient IT management

SERVICE CATALOG

Let end users effortlessly find and request the right services through HaloITSM’s intuitive portal. Process requests automatically, error-free and efficiently, without manual intervention.

Further enhance the user experience with Emotion AI and the integrated Virtual Agent. These smart technologies reduce processing time and directly increase user satisfaction. HaloITSM ensures that your IT service management is always one step ahead.

"HaloITSM's flexibility allowed us to effortlessly replace our existing application while fully maintaining service to our users. Thanks to the training materials provided, we were able to train all employees involved at short notice, and then discover and develop areas for improvement."

Andrew Hopkins – Teammanager applicatieteam, Cardiff, Caerdydd

Change management for your organization

MANAGE CHANGES

HaloITSM provides first-class change management capabilities that allow you to easily track, plan and implement changes across your organization. With HaloITSM for efficient IT management, you can effortlessly standardize processes and meet deadlines without fuss. Improve efficiency and ensure your organization is ready for any transition with HaloITSM’s powerful ITSM solutions.

"Thanks to HaloITSM, the turnaround time of an average phone call has been reduced from 5 minutes to roughly 30 seconds! We are now logging around 11,000 tickets per month without any effort."

Dan Hill – IT Helpdesk Team Leader bij SPORTS DIRECT

Efficient management of IT assets

ASSET MANAGEMENT

With HaloITSM’s integrated CMDB, you can easily manage and monitor your equipment and configuration items (CIs). Map interdependencies and link incidents and problems directly to relevant CIs. This enables your team to identify and resolve systemic errors early, even before a major incident occurs.

"HaloITSM allows us to fully shape, enhance and innovate our IT services to improve the user experience and give the user control. "

Danielle Deeprose – Service Desk Team Leader OPTIVO

Connect HaloITSM to your favorite apps

INTEGRATIONS

Create a single point of contact by easily connecting all your existing IT systems with powerful HaloITSM integrations.

Cutting-edge tools
that drive performance

If your technology is draining resources rather than optimizing them, we can get you back on track. A professionally managed services provider can give you the decisive edge to: