Until a few years ago, companies focused exclusively on the customer experience. Today, employee experience is increasingly the focus of attention, because satisfied employees make for satisfied customers. Moreover, a company’s employees expect smooth processes so they can concentrate on their core tasks. In particular, the diversity of solutions and end devices and modern working models present employees as well as HR and IT departments with ever new challenges.
Not surprisingly, employee experience is one of the top priorities of CIOs for 2022. However, the real challenge is to simplify the often complicated business processes in companies. To create a great employee experience, HR and IT business units must join forces and work closely together. Today, modern tools can be used to map all business processes related to the employee experience, both comprehensively and across all business units.
Lengthy processes create high costs
The business process from, say, applying for a new job to hiring usually involves at least five different tools. In addition, employees probably still have to enter some information manually, which can cause important data to be lost. Of course, employees must also master the individual tools. Moreover, employees are only responsible for implementing the respective project steps. This takes an enormous amount of time and energy, making the onboarding process very expensive. The workflows are far from intuitive. For example, e-mail notifications from multiple tools and in different formats are very confusing and can end up in the spam or trash.
But this is exactly how many companies approach business today. A few years ago, this approach might have made sense. However, these outdated structures no longer accommodate edge cases and modern working models, and they do not support the wide variety of devices and solutions that exist in today’s business landscape. Although there are tools that promise to deliver all IT-driven processes from a single source, such a system requires a huge external programming effort. Moreover, this approach makes the IT department forever dependent on the consulting firm. If a company wants to free itself from this dependency after two or three years, it will have to take the costly route of replacing the solution.
Transparent and integrated processes
What IT departments really need is a solution that unifies all processes. The system must also be able to transparently display all information on a single UI. And it should offer analytical functions. Most importantly, however, the application must be easily customizable and integrated into all of the company’s IT and specialty systems. Moreover, the IT department must be able to independently map all processes and those of the business units. Such as human resources, finance, marketing or sales, based on this platform.
Two components needed to set up an automated workflow
To ensure that security patches and new features can be installed continuously and independently, the solution must be able to be updated at any time. Companies need only two components for this. First, an application builder with very little code that serves as the basis for all user interfaces. This builder should be extremely intuitive and should automatically adapt user interfaces for all devices. Such as smartphones, tablets, desktops, notebooks and ideally also as a browser application. This allows the IT department to map all processes, such as input screens, forms, grids, dashboards and reports. The SolutionBuilder is a product from Matrix42 that meets all these requirements exactly.
The second component is a graphical workflow engine (for example, Workflow Studio from Matrix42) that automates all processes. It allows easy integration with other tools and systems, as well as customization of application logic via drag and drop. Experienced IT experts will probably think that this can only work with low-level code. Or that code and SQL are required to make this work. But even complicated processes can be designed intuitively, that is, configured via a wizard and drag and drop. All Matrix42 applications are designed according to this principle. If a new function is needed, it is first developed in the SolutionBuilder and Workflow Studio. It is then mapped into the solution and delivered to the customer on a quarterly basis.
