Date: September 24, 2024
Time: 09:00 to 17:00 (registration from 08:00)
Location: Zoho Headquarters, Utrecht
Cost: 30 Euro per registered participant
Includes: Lunch and coffee breaks
IT professionals and ServiceDesk Plus users, this is your chance to take your ITSM skills to the next level! Join our intensive workshop and learn how to best use ServiceDesk Plus to transform your IT services.
What does it get you?
Participants will learn how to unlock the full potential of ServiceDesk Plus, master its automation and customization capabilities, implement best practice ITSM workflows and also earn an exclusive certification – all in one day!
- Hands-on Session: Get personalized guidance on configuring and navigating ServiceDesk Plus.
- Incident Management Masterclass: Optimize your incident and request management for a seamless user experience.
- ITSM Best Practices: Discover proven ITSM methods that you can apply to other business functions.
- Strengthen your ITAM: Improve your IT Asset Management strategies for a more secure IT environment.
- Integrated CMDB: Manage IT changes effectively and minimize risks.
Program
08:00: Registration and Welcome Reception
09:00: ServiceDesk Plus Essentials – Basic Configurations
10:15: Coffee Break
10:30: Standardizing Support – Powerful SOPs for Incidents and Service Requests
11:45: ITSM Practices Outside IT
12:30: Lunch
13:15: Strengthened ITAM – Maintaining a Secure IT Infrastructure
14:45: Coffee Break
15:00: Advanced ITSM Practices with an Integrated CMDB
16:15: Certifications
Special Speakers
Santhosh Mahiban and Srinath Venkatachalam will be there to share their expertise and guide you through this intensive learning experience.
Certification
At the end of the day, you will earn an exclusive certification. Don’t miss this opportunity for certification!
Attend this event and improve not only your skills, but also your career path. Register today and secure your spot!
Program
08:00: Registration and Welcome Reception
09:00: ServiceDesk Plus Essentials – Basic Configurations
10:15: Coffee Break
10:30: Standardizing Support – Powerful SOPs for Incidents and Service Requests
11:45: ITSM Practices Outside IT
12:30: Lunch
13:15: Strengthened ITAM – Maintaining a Secure IT Infrastructure
14:45: Coffee Break
15:00: Advanced ITSM Practices with an Integrated CMDB
16:15: Certifications
Special Speakers
Santhosh Mahiban and Srinath Venkatachalam will be there to share their expertise and guide you through this intensive learning experience.
Certification
At the end of the day, you will earn an exclusive certification. Don’t miss this opportunity for certification!
Attend this event and improve not only your skills, but also your career path. Register today and secure your spot!
